lex parsimoniae - Latest Comments in 1&1 – Unlimited bandwidth hosting

Re: 1&1 – Unlimited bandwidth hosting

D. Lambert — Mon, 15 Nov 2010 21:50:23 -0000

I certainly can appreciate the clueless support person. On the rare occasions I've had to call in, the support has been spotty. Too bad about the overage charge, though -- hopefully, you'll be able to find someone there who'll do the right thing and reverse the charge.

For what it's worth, I think the whole "for new customers only" bit is pretty raw -- I see it all the time for mobile phone plans, cable TV -- you name it. You're absolutely right, though -- you'd think these companies would want to hold onto their loyal customers, but they never seem to learn.

Re: 1&1 – Unlimited bandwidth hosting

Martin Anderson-Clutz — Mon, 15 Nov 2010 20:23:09 -0000

I've been with with 1&1 since 2004, and I'd say on the whole I've been satisfied. After I saw that new accounts were listed as having unlimited transfer, I asked a support technician if I would receive the same, since my Developer package still showed a 300GB limit. I was assured that I would indeed have my limit removed, but it might take a bit of time for the change to be reflected in their admin interface.

Fast forward a couple of months, and I was just charged nearly $200 for transfer overages. Yep, apparently the support person I spoke to was clueless, and based on his bad advice I started hosting some large video files whose traffic pushed me over my old (but apparently still in effect) bandwidth limit.

That's the gratitude they extend to people who have stood by them for so long.

Re: 1&1 – Unlimited bandwidth hosting

SandraMillhouse — Thu, 17 Jun 2010 05:32:20 -0000

They're not the only business to do so. I just found VPS unlimited bandwidth and there are many others out there. It seems this is a new trend. People need more speed, more space, more visitors.

Re: 1&1 – Unlimited bandwidth hosting

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